L R AS Published on Monday 30 March 2020 - n° 315 - Categories:various sectors, France, other France

Indelicate the sun care providers, according to Que Choisir?

In terms of energy renovation, UFC-Que Choisir received 4,000 disputes between individuals and companies in 2019. Consumers have complained about the practices of certain companies. Some service providers are causing ten times as many complaints

than the average of 3.5 per company.

All these providers use more or less the same commercial methods, which often amount to deceptive and unfair practices. It usually starts with telephone canvassing, where the telemarketer insists on making an appointment with the prospect. The salesperson then deploys all his or her talents, from dreamy profitability calculations to impressive promises of return, the assurance of receiving assistance or high income. Obviously, this is unrealistic, but the household is won over immediately. He signs.

Once he has come to his senses, cancelling the order is not so simple. Cancellation slips may be missing, or contracts may be backdated. And this is often the moment when he discovers that he has taken out a loan, which the salesman was careful not to tell him about.

Below is the list of companies that cause the most disputes in the field of energy renovation, drawn up by Que Choisir?

TECHNITOIT

GROUP SOLAR

ECONOMIC OBJECTIVE

FUTURE ENERGY (MEDIA SYSTEM)

SIBEL ENERGIE (NJCE)

ENVIRONMENT (HD ENERGY PRODUCTION)

FRANCE PAC ENVIRONNEMENT

BT CONCEPT-ECO

FRENCH AGENCY FOR ENERGY TRANSITION (AFTE)

ECO-ENERGY SOLUTION (SOLECO)

SVH ENERGY

SWEETCOM

CAP SUN ENERGY

EUROPE ENVIRONMENT COUNCIL

ECO GROUPING

Tecsol of March 26th

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